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Setting Up Your Account

This guide covers creating an account, signing in, and recovering access if you can't get in.

Creating an account​

There are a few ways to register depending on how you came to the platform:

  • Invited by an administrator — if your organization's admin added you, you'll receive an email with everything you need to sign in.
  • Author / organization account — if you're setting up training for your own organization, register from the registration page. Once registered, visit your dashboard to get familiar with the portal, then upload a course and do a test launch to confirm it works on the browsers your customers use.

Signing in​

Go to the sign-in page and enter your email address. Depending on your account, you'll either enter a password or receive a one-time code by email to confirm it's you. Enter the code to finish signing in.

Resetting your password​

If your account uses a password and you've forgotten it, choose Forgot password on the sign-in page. We'll email you a link to set a new one. The link is time-limited, so use it soon after you receive it.

Password requirements​

When you set or reset a password, it must meet all of the following:

  • At least 8 characters long.
  • At least one character that isn't a letter or digit.
  • At least one digit (0–9).
  • At least one uppercase letter (A–Z).

Examples that meet these rules: 23Skidoo#, Elmstreet*56, All221good!

Your profile​

Access your profile from the top-right menu → Profile. From there you can:

  • Update your name or email address — changes take effect immediately.
  • Change your password — must meet the requirements listed above.
  • Set your correspondence language — controls the language of emails the platform sends you (separate from the interface language you can set per-session).
  • Delete your account — permanently removes your account and all associated data. This cannot be undone.

Switching organizations​

If your user is linked to more than one organization — for example, you manage training for several companies on the platform — the top-right menu shows an Organizations section. The currently active one has a checkmark next to it.

Click any organization in the list to switch to it. The page reloads and all data (courses, users, groups, reports, packages) becomes scoped to the organization you selected. Switching does not affect the other organizations' data.

Watch out for

Not receiving emails (sign-in codes or reset links)? Check your spam folder, and ask your IT team to allow email from our sending domain. See the Learner FAQ for more.