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Billing and Payments

This page covers how billing works for your account — what you're charged, when, and how to manage your payment details.

How you're charged​

Billing is monthly. Each billing period you pay:

  • $29 platform minimum — covers up to 15 package assignments for that period.
  • $2 per assignment — for every assignment above the included 15.

If you assign training to 20 people in a month, your bill is $29 + (5 × $2) = $39. If you assign 10, you pay just the $29 minimum. See Pricing for the full breakdown.

The Billing page​

Open the top-right menu and select Billing. The page shows:

  • Your next payment date — when your next monthly charge is applied.
  • Amount due — what you'll be charged for the current billing period.
  • Package sales for this payment period — the package assignments counted in the current period for your organization.

Use the buttons at the top right to open Edit Payment, View Orders, and Affiliate Programs.

Edit Payment​

Open Billing and click Edit Payment, or select Edit Payment in the top-right menu. This is where you add or update the credit card on file. The stored card is charged for your monthly platform fee and any per-assignment overage.

The page shows the card currently on file under Payment Method. Enter the new card details and click Update, or click Cancel to go back without changes.

Card details are processed and stored securely by Stripe — the platform never holds your full card number.

Connect with Stripe​

If you sell training packages online using the platform's built-in checkout, you need to connect a Stripe account so purchase payments go directly to you. Access this from the top-right menu → Connect with Stripe.

Clicking the button redirects you to Stripe to authorize the connection. Once you complete the OAuth flow, your Stripe account ID is saved and all future package purchases are paid out to it, minus a 5% transaction fee. To disconnect, return to the same page and choose Disconnect.

Stripe Connect vs. Edit Payment

Edit Payment is the card you use to pay the platform (your monthly fee and assignment charges). Connect with Stripe is the account where you receive money from learners who buy your packages. They are independent — you can have one without the other.

Refunds and adjustments​

If a charge needs correcting, contact support with the details and we'll sort it out: support@e-learningconsulting.com.

Accounting and records​

To see your past charges, open Billing and click View Orders. Each order shows the date, the amount charged, and the number of packages included, so your finance team can reconcile what you were billed.

Cancelling your subscription​

  1. Open Billing.
  2. Click Cancel Subscription at the bottom of the page.
  3. Click Confirm Cancellation, or Keep Membership to go back.

Cancellation takes effect at the end of your next billing cycle.

To restart your subscription, open Billing, click Activate Subscription, enter a credit card, and click Activate Subscription.

tip

Planning a large rollout? Contact us before assigning in bulk — enterprise quotes are available for high-volume accounts. See Pricing.